Last updated 5 November 2026
Refunds and Cancellation
CTR is sold through the App Store, which changes who handles money. Apple is the seller. Apple takes the payment, and Apple decides and processes refunds. We never touch your card and have no way to return a charge ourselves.
That is not a way of avoiding the question — it is how every App Store purchase works, and this page tells you exactly what to do instead.
Try it before anything is charged
New subscribers get a 7-day free trial. Nothing is charged during it. If you cancel before it ends, you are never billed — no refund needed, because there was no payment.
We send a reminder before the trial ends, so the deadline does not arrive unannounced.
Cancelling
Cancel any time, in two taps:
- Settings › Apple ID › Subscriptions › CTR › Cancel Subscription
When you cancel:
- You keep access until the end of the period you have already paid for.
- The subscription does not renew, and you are not charged again.
- The unused remainder of the current period is not refunded — cancelling stops future charges, it does not reverse past ones.
Deleting the app does not cancel a subscription. You have to cancel it in Settings, or it keeps renewing.
Asking Apple for a refund
If you want a charge refunded, the request goes to Apple:
- Go to reportaproblem.apple.com and sign in with your Apple Account, or
- Open Settings › Apple ID › Media & Purchases › View Account › Purchase History, find the charge and report a problem.
Apple applies its own criteria and its decision is final. Requests are more likely to succeed when they are made promptly.
What we can do
We cannot issue a refund, overrule Apple, or see the status of a request you have made to them. What we can do:
- Fix whatever went wrong, if the app misbehaved;
- Confirm what your subscription state actually is, if it looks incorrect;
- Confirm in writing that a charge was unintended, if that helps your case with Apple.
Write to [email protected]. If something is broken, we would rather hear about it than have you quietly ask for your money back.
Statutory rights
Consumer law in your country may give you rights beyond Apple's policy — for example a statutory withdrawal period. Nothing on this page limits those rights. Because Apple is the seller, such claims are normally directed to Apple; if you are unsure, write to us and we will point you to the right place.
Changes
We may update this page. The date at the top always shows the current version, and changes never apply retroactively to a charge already made.